| Description |
| Manufacturer: | Veeam Software |
| Manufacturer Part Number: | V-VASPLS-VS-P01PE-U4 |
| Manufacturer Website Address: | http://www.veeam.com |
| Brand Name: | Veeam |
| Service Name: | Production Support |
| Product Type: | Service |
| Service Information |
| Service Main Type: | Technical |
| Service Sub Type: | Electronic |
| Service Description: | 24x7x1 Hour |
| Provided Support: | - New Releases Update
- Web Support
- Web Knowledge Base Access
- Phone Support
|
| Service Response Time: | - 1 Hour - Phone Support - severity level 1
- 3 Hour - Phone Support - severity level 2
- 6 Hour - Phone Support - severity level 3
- 8 Hour - Phone Support - severity level 4
|
| Service Duration: | 1 Year |
| Product Supported: | Software - Software Title: Veeam Availability Suite Enterprise Plus for VMware
- Installation Type: Locally installed
- License Type: Upgrade license
- Licensing Details: ESD
|
| Upgrade from: | Veeam Availability Suite Enterprise |