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Cisco Smart Net Total Care

Assure Your Network Today With Cisco Smart Net Total Care Service

Your IT infrastructure is the lifeline that connects your business to customers and suppliers. Cisco Smart Net Total Care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). It also offers integrated smart capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.

The TAC is staffed by Cisco experts and is accessible 24 hours a day, 365 days a year. Technical services available through the TAC are backed by advance hardware replacement with fast response times, including 2-hour, 4-hour, and next-business-day options. Online self-help tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues quickly without opening a case.

 

Service capabilities span four primary functional areas:


• Technical service and incident management: Award-winning technical support from the TAC combined with advance hardware replacement, online tools, and smart capabilities.
• Security and product alerts: An alert management workflow for determining which Cisco published product alerts and security advisories are relevant for your devices.
• Service coverage management: Regular installed base collection and flexible reporting capabilities to efficiently manage your Cisco installed base and service contracts.
• Product lifecycle management: Enhanced visibility into your installed base to quickly identify Cisco products that are reaching end of life, end of sale, or end of support.

For more information about Cisco Smart Net Total Care Service,
visit www.cisco.com/go/total or contact Melbourne Global Systems