| Description |
| Manufacturer: | Fortinet, Inc |
| Manufacturer Part Number: | FC2-10-FSAVM-972-02-12 |
| Manufacturer Website Address: | http://www.fortinet.com |
| Brand Name: | Fortinet |
| Service Name: | FortiCare plus AV & IPS & Web Filtering & SandBox Engine Updates - Extended Service |
| Product Type: | Service |
| Service Information |
| Service Main Type: | Exchange |
| Service Sub Type: | Electronic and Physical |
| Service Characteristic: | Parts |
| Service Description: | 24x7xNext Business Day |
| Provided Support: | - Parts Replacement
- Phone Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Malware Definitions Update
- Intrusion Definition Update
- Virus Definitions Update
- Web Filter Update
- Email Database Update
|
| Service Response Time: | - Next Business Day - Advance Hardware Replacement
- 1 Hour - Phone - Severity Level 1/2
- Next Business Day - Phone - Severity Level 3
- 2 Business Day - Phone - Severity Level 4
|
| Service Location: | Service Depot |
| Service Duration: | 1 Year |
| Product Supported: | Fortinet FSA-VM-BASE |